Refund policy

At Velora, we want you to have a smooth shopping experience. Please review the following policy before placing your order.

Damaged, Defective, or Misprinted Products

If you receive a damaged, defective, or misprinted product, please contact us within 7 days of delivery. To help us verify the issue, you may be required to provide an unboxing video, clear photographs of the product, and photographs of the original packaging.

Once the issue has been reviewed and approved, an appropriate replacement or refund will be arranged.

Wrong Size or Change of Mind

Returns or exchanges are not available for products that are non-defective but are no longer wanted, or where an incorrect size was selected. Please check the size chart carefully before placing your order.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping details. Orders that cannot be delivered because of incorrect or incomplete information may be returned. Any re-shipping required because of incorrect customer-provided information may be subject to additional shipping charges.

Order Cancellation

Orders cannot be cancelled once they have entered the processing stage.

Lost or Damaged Shipments

If an order is confirmed as lost in transit, an appropriate resolution will be provided after verification. For packages that arrive visibly damaged, please document the damage and contact us as soon as possible.

Important

Claims submitted after 7 days from delivery may not be eligible for a refund or replacement. Refunds or replacements are subject to verification of the reported issue.

For questions or assistance regarding a return, refund, or replacement, please contact us at teamvelora.official@gmail.com.